Here are some helpful answers.
Our experience tells us that towels arrive at their destination in Portugal within 1-2 working days. For other European Countries you should allow between 2-3 working days after your purchase. Destinations such as the United States and Australia will normally take around 4-6 working days. Our towels are sent from Istanbul so they have many miles to go before they reach your home. However, we provide an express DHL service so that you don’t have to wait that long.
In that case, a notice with a “pick up order” at your local post office will be left in your mailbox.
We are growing very fast and we keep adding new stores every week. Just drop us an email and we will let you know the closest place to your address.
We know our customers are busy and active people. To make it easier to purchase we are able to provide you 3 forms of payment:
1. Bank transfer: IBAN number is indicated by email
2. Payment via Paypal
3. Using your credit card on our website’s shop.
We love 100% satisfied customers so if for any reason you are not 100% happy with your order just let us know within 10 days of receipt of delivery. The item must be returned unused, unwashed and in perfect condition with the hang tag still attached. We reserve the right not to refund your purchase if the items are returned to us in a used, soiled or unresellable condition. Once we have received the returned items in perfect condition, we’ll refund the cost of the goods within 10 days. Unless the item is faulty, you will be responsible for the cost of the return postage and any re-delivery charges for exchanges.
You can read more about our return policy here.
Your beautiful Turkish cotton product deserves a little extra care to ensure it wraps you in soft luxury for years to come.
Your Tamam item is made of 100% premium cotton Turkish, originally from the Aegean region, which has extra long fibers. Wash before use. Washing your Turkish cotton products before using them will ensure they soften and improve absorbency. Cold machine wash or warm water machine wash (30 degrees). You will see how much softener your Turkish cotton product will be after this first wash.
Avoid fabric softeners. Fabric softeners leave residue on the fibers that will reduce absorbency.
Your cotton product may shrink very slightly after washing. We recommend line drying where possible; otherwise use a lower heat setting on tumble dryer.
Do not use bleach on the cotton product.
Add one cup of white vinegar to the wash periodically to remove residue and improve absorbency.
If your Tamam Towel has snagged and pulled out threads, simply cut the thread off. This will not damage the integrity of your towel. The tassels are hand knotted and can with use become unraveled. These can be re-tied. Make two sections and twist each section clockwise till fully twisted. Take each section and wrap them around each other in an anti-clockwise direction until fully twisted around each other. Tie a knot at the end of tassel.
Our cotton products are handmade, with love, from Istanbul to you. Return that love by treating them with love and affection.
We’re happy to answer any questions you may have.